Reporting process

The information outlined on this page explains the process for the reporting of symptoms, test results, exposure or vaccination records. In addition, you will find information regarding what to expect when calling 804-MYCOVID to connect with a representative from University Student Health Services or Employee Health.

Reporting symptoms, positive test results or exposure

Students and employees must report the following to VCU Student Health Services or Employee Health by calling 1-804-MYCOVID or 1-804-692-6843:

  • Symptoms associated with COVID-19
  • Positive test results for COVID-19
  • Exposure to COVID-19, including the need to isolate or quarantine

Student Health Services and Employee Health will provide additional instructions regarding testing, isolation and/or quarantine. 

What happens when you call 804-MYCOVID

During the call

When you call VCU’s COVID-19 call center, interviewers will ask for name, date of birth, address, race and ethnicity. They will also ask about symptoms and any recent known exposure to COVID-19, and may request an email address to provide additional resources. You will not be asked for your Social Security Number, immigration status or financial information. Information collected during interviews is used only by public health agencies.

If you are symptomatic or have tested positive you will be asked to identify close contacts and locations on campus where you have spent time in the recent past.

The call center will refer you to either Student Health Services or Employee Health Services for guidance on testing and isolation/quarantine.

What happens next

Student Health Services and Employee Health reports positive cases to the Virginia Department of Health. VCU and VDH work together to contact those who may have been exposed to the positive case. Student Health and Employee Health also immediately notifies:

  • Residential Life and Housing to make arrangements for on-campus isolation and/or quarantine if needed for residential students.
  • VCU Facilities Management to begin closing, cleaning and disinfecting of impacted spaces. VCU Facilities Management works with VCU Records and Registration to notify students if a class must be relocated.