Contact tracing

Have a question that isn’t answered below? Email or see a list of additional contacts who may be able to help.

Q: Will I be contacted if someone in my class or facility has tested positive for COVID-19?

A: Close contacts who have been exposed to COVID-19 will be notified by VCU/Virginia Department of Health contact tracers with instructions to quarantine. The definition of exposure/close contact can be found at VCU contact tracers work with the Virginia Department of Health. The process follows all VDH protocols in order to protect an individual's privacy, including health information. If you are not known to have been exposed, you will not be contacted by VCU contact tracers. A student or employee who has tested positive must report their positive result to the call center (804) MY-COVID or (804) 692-6843.

Q: Will VCU contact tracers know anything about me? How will they contact those I may have been in contact with?

A: Your personal medical information is not shared with VCU contact tracers; however, the information of those you may have been in contact with is shared with contact tracers. When they contact someone who may have been exposed, the conversation will go something like, “I’m calling because you have been exposed by someone who tested positive for COVID-19.” Your identity will never be provided to the contact or anyone else.

Q: Will those who have been in contact with a COVID-19 positive individual be tested for COVID-19 even if they don’t present symptoms?

A: Unvaccinated students, faculty and staff who have been exposed to someone who has a positive viral test or a clinical diagnosis for COVID-19 shall quarantine for no less than 14 days after their last exposure in accordance with VDH recommendations. If they have no symptoms after 14 days, they may return in person to work, class, or other community or clinical engagements. Fully vaccinated individuals do not need to quarantine after contact with someone who has COVID-19 unless they have symptoms. However, fully vaccinated people should get tested 3-5 days after their exposure, even if they don’t have symptoms, and wear a mask indoors in public for 14 days following exposure or until their test result is negative.